Refund policy

Thank for shopping with Jacey Stitch Boutique.

We want you to be delighted with your order.  As each item is personalised and embroidered especially for you, our returns policy is slightly different from standard retail products.

Personalised Items

As all personalised items are made to your individual requirements, they cannot be returned or refunded unless:

• The item is faulty.
• The item has been damaged in transit.
• We have made an error with the personalisation.

Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us within 14 days of receiving your order.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the item.

We'll work with you to resolve the problem as quickly as possible.  Depending on the situation, we  may offer a replacement, repair or refund.

Cancelling an Order

If you need to cancel your order, please contact us as soon as possible.

If embroidery has not yet started, we may be able to cancel your order and provide a full refund.

Once personalisation has begun, we are unable to cancel or refund the order.

If you have any questions about your order, please get in touch and we'll be happy to help.

We are always happy to answer any questions before you place your order too.

Thank you for supporting our small business.  Every order is made with care, attention to detail and embroidered especially for you.