Frequently Asked Questions

How long will my order take?

As every item is personalised, please allow 5-7 working days for your order to be made before it is dispatched.

Can I choose the thread colour?

Yes! Where available, you can choose your preferred thread colour before adding your item to your basket.

Can I personalise my order?

Absolutely!  Simply enter the name or personalisation requested on the product page.

What if I make a spelling mistake?

Please contact us as soon as possible.  If embroidery has not yet started, we'll do our best to amend your order.

Can I request a custom design?

Yes! If you have a specific idea in mind, please get in touch before ordering and we'll let you know if we can create it.

How should I wash embroidered items?

We recommend washing embroidered items at 30°C, turning the garment inside out where possible and allowing it to air dry.  Avoid tumble drying where possible to help keep your embroidery looking its best.

Why is there a backing on the inside of the embroidery?

To help protect delicate baby skin, we apply a soft embroidery backing to the reverse of the design.  This creates a smooth barrier between the embroidery stitches and your baby's skin.

After a few washes, the backing may begin to soften and peel away.  This is completely normal and is expected.  By this stage, the embroidery itself will have softened, making it comfortable to wear without the backing.

This extra step is just one of the ways we help ensure our personalised clothing is as gentle, comfortable and baby-friendly as possible.

Can I send my order as a gift?

Yes.  Our personalised items make wonderful gifts for baby showers, birthdays and new arrivals.

Can I see a preview of my personalised item before it is embroidered?

As all of our items are made to order, we don't routinely send design previews.  However, if you have a specific request or would like to discuss your design before ordering, please get in touch and we'll be happy to help.